SFHP is partnering with Modivcare to enhance transportation scheduling and coordination. Starting December 1, 2024, Modivcare will oversee a network of transportation vendors. As a Provider, you now have the option to request transportation on behalf of a member online through the TripCare portal or over the phone.
To request transportation through the online portal, you will need to register for a TripCare account. After registering, you may request transportation services for member appointments scheduled on or after December 1, 2024.
What we ask from you:
- Register for a TripCare account prior to December 1, 2024.
- Review patient panel for SFHP members who require transportation for appointments on or after December 1, 2024, and begin scheduling rides through TripCare or by contacting Modivcare Facility line at
1(866) 529-2128. - Members may call Modivcare Customer Service at
1(855) 251-7098 to arrange Non-Emergency Medical Transportation (NEMT) or SFHP Customer Service at1(415) 547-7800 to arrange Non-Medical Transportation (NMT).
What is changing:
- A Physician Certification Statement (PCS) Form will be required for transportation from a facility (hospital, SNF etc.) to home.
- Modivcare will oversee SFHP’s network of Transportation vendors starting December 1, 2024.
- Both NEMT and NMT can be arranged through Modivcare’s transportation portal, TripCare.
- If you prefer to request a ride over the phone or have questions about a ride, you may call Modivcare directly at
1(866) 529–2128, 24 hours a day, 7 days a week.
What will remain the same:
- Coverage of the transportation benefit will remain the same.
- A PCS Form will remain required for NEMT requests prior to requesting a ride. For more information regarding NEMT, please see our FAQ guide.
- A prescription (PCS Form) is not required for NMT requests.
What is the transportation benefit?
San Francisco Health Plan (SFHP) covers rides for members who need transportation to and from covered services. This includes:
- Non-Emergency Medical Transportation (NEMT)
- NEMT is available to members who are unable to use public transportation due to functional limitations and requires a Physician Certification Statement (PCS) Form.
- Requires SFHP authorization prior to scheduling.
- Non-Medical Transportation (NMT)
- NMT is available to members who do not require medical supervision or assistance from the driver.
- No prescription is required, and members or providers may directly request NMT from SFHP.
For more information regarding NEMT and NMT, please visit our Transportation Services page.
Prior to December 1, 2024, if you have any questions regarding NEMT or completing the PCS Form, you may contact our SFHP Transportation Coordinator at
If you have any questions regarding NMT or would like to schedule NMT on behalf of a member, please contact SFHP’s Customer Service Department at
